Metroland Media

Hamilton Spectator

CA-ON-Hamilton
3 weeks ago
Job Title
Customer Service Representative
ID
2017-2898
Job Category
Customer Service/Support
Job Type
Full Time
Number of Positions
1

OUR DESCRIPTION

ABOUT US

 

Metroland Media is a dynamic Media Company delivering vital business and community information to millions of readers across Ontario each week. With a healthy product offering in-print, online, trade shows and distribution networks, no target is unreachable. We are Ontario's largest and most successful community news and information source, provides local news and multi-media marketing solutions in Canada's heartland.

 

Metroland's diverse array of on-line products are visited by over 4 million unique visitors each month and print products are in the hands of more than 4.5 million customers a week. We continuously bringing new and acquired online products to market in order to provide our customers with a one-stop, comprehensive marketing solution. To connect with us, visit www.metroland.com.

 

 

THE OPPORTUNITY

 

We are currently seeking a Full-time Customer Service Representative for our Digital group who is a vibrant, detail oriented individual who demonstrates a strong focus and the drive to learn and grow with our company, located in Hamilton, ON.

 

 

KEY ACCOUNTABILITIES

  • First point of contact in a customer service role, answering general phone and e-mail inquiries and providing solutions in a timely and professional manner.
  • Provide excellent customer service in addition to maintaining positive relationships with customers.
  • Receive inbound phone calls from internal and external customers and initiate required action by communicating the changes to the appropriate personnel/departments.
  • Connect, gather and document content material for various products by interviewing clients via phone.
  • Respond to and investigate customer inquiries, concerns and issues via phone and email in a timely and courteous manner.
  • Engage client base and support all sales efforts by building effective relationships with internal and external customers.
  • Document all actions and responses in a customer database.
  • Demonstrate excellence in product knowledge.
  • Coordinate multiple products and ensure accuracy in deliverables.
  • Quick to adapt to an evolving media environment.
  • As part of this role, you will be required to handle credit card information. Metroland Media is PCI compliant company, and requires people in this role to take PCI training to handle cards in a safe and compliant manner.

 

WHAT WE'RE LOOKING FOR

  • An exceptional communicator and a competent listener.
  • Post Secondary Education in any or related field.
  • Minimum 2+ years in Customer Service environment.
  • Writing, journalism background an asset.
  • Proficient with Microsoft Word, Excel and Outlook.
  • Strong administration skills with accurately updating and maintaining information.
  • Capable of taking initiative and can work independently with minimal direction.
  • Ability to excel in a fast-paced, deadline driven and demanding environment with strong attention to detail.
  • Effective organizational skills, ability to manage time and prioritize tasks appropriately.
  • Successfully handle confidential information and use appropriate discretion.

 

OUR AODA COMMITMENT

 

Metroland is committed to accessibility in employment and to ensuring equal access to employment opportunities for candidates, including persons with disabilities. In compliance with AODA, Metroland will endeavour to provide accommodation to persons with disabilities in the recruitment process upon request. If you are selected for an interview and you require accommodation due to a disability during the recruitment process, please notify the hiring manager upon scheduling your interview.

 

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