Metroland Media

  • Waterloo Region Record

    Job Location(s) CA-ON-Kitchener
    Posted Date 3 days ago(1/14/2019 2:50 PM)
    Job Title
    Customer Service Representative
    Job Category
    Job Type
    Part Time
    Number of Positions



    Metroland Media is a dynamic Media Company delivering vital business and community information to millions of readers across Ontario each week. With a healthy product offering in-print, online, trade shows and distribution networks, no target is unreachable. We are Ontario's largest and most successful community news and information source, provides local news and multi-media marketing solutions in Canada's heartland.


    Metroland's diverse array of on-line products are visited by over 4 million unique visitors each month and print products are in the hands of more than 4.5 million customers a week. We continuously bringing new and acquired online products to market in order to provide our customers with a one-stop, comprehensive marketing solution. To connect with us, visit




    The Waterloo Region Record currently has an opportunity for a part time Customer Service Representative. The successful candidate must be available during the day Monday to Friday and rotating Saturday morning shifts.



    • First point of contact in a customer service role, answering general phone and e-mail inquiries and providing solutions in a timely and professional manner.
    • Provide excellent customer service in addition to maintaining positive relationships with customers.
    • Accurately update and verify customer information and managing additional Excel tracking sheets and internal database.
    • Communicate with managers and team members as needed regarding client data and confirmation of information.
    • Special projects and other duties as assigned.
    • As part of this role, you will be required to handle credit card information. Metroland Media is PCI compliant company, and requires people in this role to take PCI training to handle cards in a safe and compliant manner.


    • Post Secondary Education in any or related field.
    • Minimum 2+ years in Customer Service environment.
    • Proficient with Microsoft Word, Excel, PowerPoint and Outlook.
    • Strong written and verbal communication and competent listener.
    • Superior customer skills including having the ability to placate challenging and demanding clients.
    • Strong administration skills with accurately updating and maintaining information.
    • Capable of taking initiative and can work independently with minimal direction.
    • Ability to excel in a fast-paced, deadline driven and demanding environment with strong attention to detail.
    • Effective organizational skills, ability to manage time and prioritize tasks appropriately.
    • Successfully handle confidential information and use appropriate discretion.



    Metroland is committed to accessibility in employment and to ensuring equal access to employment opportunities for candidates, including persons with disabilities. In compliance with AODA, Metroland will endeavour to provide accommodation to persons with disabilities in the recruitment process upon request. If you are selected for an interview and you require accommodation due to a disability during the recruitment process, please notify the hiring manager upon scheduling your interview.


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